308 Privacy Policy — User Data Protection
This document explains how the 308 platform collects, uses, stores, and protects the personal data of users in Malaysia.
Effective date: 1 January 2026. Continued use of the 308 platform constitutes your full acceptance of this Privacy Policy.
1Information We Collect
The 308 platform collects several categories of information from users during registration, platform use, and financial transactions. This collection is necessary for the platform to function properly and to provide a secure service to users in Malaysia.
Information collected includes account details such as your full name, phone number, email address, and encrypted password at the time of registration. Device and browser information is also collected automatically when you access 308 — this includes device type, operating system, IP address, browser type, and usage data such as pages visited and session duration.
For financial transactions in Malaysian Ringgit (MYR), 308 retains transaction records including deposit amounts, withdrawals, and transaction dates. Full card or bank account details are not stored by 308 — payment processing is handled through certified third-party payment processors.
- Full name and phone number
- Email address and password are encrypted
- Device info: IP, browser, operating system
- Transaction records in MYR
- Cookie and browsing session data
- Platform usage history and activity
2How Your Information Is Used
Platform Operations
Personal data is used to verify user identity at login, process deposit and withdrawal transactions in MYR, maintain account records, and give users access to all 308 platform features including Sports Betting and Live Casino.
Security & Verification
Device information and activity are used to detect suspicious access attempts, prevent fraud, monitor unusual transactions, and verify that each account is accessed by its rightful owner. This protects users against unauthorised access.
Service Improvement
Anonymised usage data is used to understand how users interact with the platform, identify technical issues, and enhance the overall user experience. This helps 308 continuously improve the platform's interface, speed, and stability over time.
Communications with Users
Your contact information is used to send important account notifications, transaction confirmations, security alerts, and policy updates. 308 will not use your data for marketing purposes without your consent.
3Cookies & Session Tracking
The 308 platform uses cookies to enhance the user experience and ensure the platform functions correctly. Cookies are small data files stored in your browser when you visit 308.
Several types of cookies are used: session cookies that expire automatically when you close your browser, preference cookies that save your language and display settings, and analytics cookies that collect anonymised usage data for platform improvement purposes.
You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect platform functionality — for example, you may be required to log in again on each visit to 308 if session cookies are disabled.
308 does not use cookies to track user activity on websites outside of our own platform.
4Data Storage, Security & Sharing
Data Storage Security
All 308 user data is stored on servers protected by industry-standard SSL encryption. User passwords are never stored in plain text — they go through a robust hashing process before being saved. Access to the user database is restricted to authorised personnel only, with access logs reviewed on a regular basis.
Financial transaction data in MYR is retained for the period required by applicable legal and financial regulations. Data that is no longer needed will be securely deleted in accordance with 308's internal procedures.
Sharing with Third Parties
308 does not sell or rent users' personal data to any third party for marketing purposes. Data may only be shared in the following circumstances: with authorised payment processors to facilitate MYR deposit and withdrawal transactions, with legal authorities when required by court order or applicable law, and with technical service providers bound by strict confidentiality agreements.
- SSL encryption for all data in transit
- Passwords are hashed, not stored as plain text
- Access restricted to authorised personnel
- Periodic access monitoring logs
- Secure data deletion after the retention period
- Confidentiality agreements with third-party providers
5User Rights Regarding Personal Data
As a 308 platform user, you have the following rights regarding your personal data. All requests relating to these rights can be submitted through 308's customer support channels.
You have the right to request a copy of the personal data 308 holds about you. Requests will be processed within 14 business days and the information will be provided in a clear, easy-to-understand format.
If you find that your personal data in the 308 system is inaccurate or out of date, you have the right to request a correction. Some information can be updated directly in your account settings; other details may require verification through our support team.
You may request deletion of your personal data upon permanent account closure, subject to legal retention requirements. Financial transaction records may need to be retained for a specified period in accordance with applicable regulations.
6Policy Changes and How to Contact Us
Privacy Policy Updates
308 reserves the right to update this Privacy Policy at any time to reflect changes in data handling practices, new legal requirements, or platform service improvements. When material changes are made, users will be notified via in-platform notifications or their registered email address.
The "effective date" at the top of this page will be updated whenever changes are made to this policy. We encourage users to review this page periodically. Continued use of the 308 platform after the effective date of any changes constitutes acceptance of the updated policy.
Contact Support about Privacy
For any enquiries, concerns, or requests relating to your personal data or this Privacy Policy, you can reach the 308 team through the following channels:
Email: [email protected]
We aim to respond to all privacy-related enquiries within three (3) to seven (7) business days. For more complex matters such as data deletion requests, processing may take longer. More information on how to use the platform responsibly can be found on the Responsible Gaming and FAQ us.
Questions About Your Data at 308?
Check the FAQ page for quick answers, or contact our customer support team for privacy and account-related enquiries.
FAQ Log In to Your Account