308 FAQ — The Complete Guide for Malaysian Users

All users must be at least 18 years old to register and use the 308 platform. This is a mandatory requirement in line with our responsible gaming policy. Age verification may be required before your first withdrawal is processed.

Go to the Login page, enter your registered phone number and password, then tap the login button. If you've forgotten your password, use the "Forgot Password" function to reset it via an OTP code sent to your phone number. For your security, always log out from public devices when you're done.

Yes, the 308 platform is fully optimised for mobile browsers on both Android and iOS. There's no need to download any additional app — simply open your smartphone browser, visit 308.im, and all features are available, including live betting, casino, and account management. Our mobile interface is designed for smaller screens with easy-to-tap buttons.

308 offers a wide range of entertainment categories: sports betting covering local and international football, live matches, Live Casino with real human dealers, table baccarat, video slots, and a selection of card games. All games are accessible from a single account with no platform switching required. Content is regularly updated with new tournaments and tables.

308 supports Malaysian local payment methods including FPX (online banking), direct bank transfers to current accounts, and popular local e-wallets. All transactions are processed in MYR (RM) with no currency conversion fees, making deposits and withdrawals straightforward, fast, and hassle-free for Malaysian users.

FPX and bank transfer deposits are typically processed within minutes, with funds available in your account almost instantly. Withdrawals are processed within 1 to 24 hours depending on your chosen payment method and standard security checks. Make sure your banking details in your 308 account are accurate to avoid any delays.

Click the "Forgot Password" link on the login page and follow the steps to receive a recovery code via SMS to your registered phone number. If your account has been locked due to too many failed login attempts, wait 30 minutes before trying again or contact 308 customer support at [email protected] for immediate assistance.

Yes, the 308 platform is built specifically for the Malaysian market, with its interface, guides, and customer support all available in Bahasa Melayu. All key communications — including account notifications, payment information, and terms of service — are written in Bahasa Melayu for the convenience of local users, ensuring a more comfortable and accessible experience.

308 uses industry-standard SSL encryption to protect all users' personal data and financial transactions. Your information will not be shared with any third party without your consent. We recommend using a strong, unique password and avoiding access to your account over unsecured public Wi-Fi networks for maximum protection.

Yes, 308 is fully committed to responsible gaming. You can set daily, weekly, or monthly deposit limits within your account, as well as activate a cooling-off period or self-exclusion if needed. All these self-control options are accessible through your account settings or by contacting our support team. For more information, visit the page Responsible Gaming.

You can reach the 308 customer support team by email at [email protected]. We aim to respond to all enquiries promptly. For urgent technical issues such as a locked account or transaction problems, please include full details in your email so we can assist you more quickly and effectively.